McDonald's Menu Prices at 1909 Marriott Drive ★3.2 (1379)

I went to this location today and had a terrible experience. I am typically not the “Karen” type to complain and leave bad reviews but the service was so bad that I have to leave this review. I came in during a not-so busy time it was around 1:50 pm. I ordered at kiosk and sat at the table 20 minutes had gone by and my order had not been called out. Meanwhile about 5-6 people had came in after me, ordered and then got their food and left. I finally walked up to the counter and asked about the status of my order and what looked to be a supervisor or manager was there and told me that they were working on it so I go sit back down. Another 10 minutes goes by and 2 more people come in and order and get their food and leave. So I go back once again and ask where my order is, since we are going on 30 minutes it’s past 2:20 pm. I had a very simple order, it was a double quarter pounder meal with large combo with no customization to it just as it is. A kid walks up and asks me what I ordered I told him he goes in the back and gets in. I told him I’d been waiting for 30 minutes at that point and watched more than a half dozen people walk in order and leave and he hands me my food doesn’t say a word. No apology, nothing acted like he didn’t care. No apology from the manager. This is unacceptable. They were not super busy no excuse for this. I will not be coming back to this location again.

Went today to get Two pumpkin coffees and the Gold McCrispy. I received the best fiendliest service, fast service, not only that but the Pumpkin coffee was amazing! The ladh at the window was working so hard and giving A+ Service!!!

So the McDonald's on topside road at 1909 Marriott Drive, Louisville, TN had a change in management. The GM was let go over the past couple of days or quit She has advised some employees before this change they had days off. The acting GM decided to change the schedule for a couple of employees who already had been told prior to this said acting GM taking over that they had the day off. One kid was out of town. We told the new acting GM after he threatened via group text that my son was told he had been scheduled off by the other GM prior to him taking over. He still insisted they were both a no call no show and all schedule changes were through him and Jodi at this time, and anything authorized prior was not a valid change. He was cancelling all prior time off requests approved or not. People can't just drop everything and be there in 30 minutes. He texted my son and another employee that they had 30 minutes to get there in a group text or they were terminated. Why not reach out and asked them why they are not there. Instead automatically threatening people to be terminated. My son was told he was off, and was doing school work because he's still in school when he got these texts. I just wanted y'all to know how they are treating employees. I get that it's McDonald's, but a manager should not threaten people via group text with termination. Very unprofessional. I don't think the owner of the franchise would agree either with how this acting GM is acting on their behalf. His name is Jake. I have screenshots for how he handles his employees with threats via group text. Not a way I would want any manager of mine to go about managing employees on my behalf.

Paid over 30 dollars on the app then when I get down there they say they are closed. Why is the app stating it's open for 3 more hour and why is it accepting orders? This is bull and I better get me money back!!!! Not to mention almost every time I ordered from here it's wrong maybe if y'all quit hiring dumb kids that just wanna stand around and flirt with each other maybe y'all's rating might go up

Just left this establishment, overheard a bunch of teens (employees) have a great time having a loud conversation asking a female employee if she would like to have a dump taken on her chest. Then continued to joke around and absolutely ignore an individual needing service. I received my food and I’d say it was a major inconvenience for them to wrap my food bc I got a bag of dumped fries and burgers sitting at the bottom with wrappers thrown on top. So needless to say I will not be returning. Let’s not forget to mention the lack of hygiene in the workplace I witnessed several people handle various things and play with their hair and not wash their hands l.