McDonald's Menu Prices at 10450 Northwest Fwy ★3.7 (1908)

Trash customer service. Order was placed online, when I got to the store it’s open yet no one speaks at the speaker. I drove around to the window and the lady comes to the window with an attitude saying they’re not taking orders until the breakfast crew gets in and it’s no longer dinner time. MY ORDER WAS ALREADY PLACED. The online system should not be able to take orders if they are going to refuse to fulfill it and their team needs better training and an attitude adjustment.

This review is for the manager elizebeth , I was picking up my millionth door dash order here . The first employee told me I had to come in where I told him I always pick up through the drive through I have my child. Elizabeth then comes to the window IMMEDIATELY with an attitude. Im telling her to calm the attitude down. She then proceeds to tell me the order will take 10 minutes … 10 MINUTES for 2 hot n spicys and a large fry !?????? im guessing because im door dashing I dont deserve respect. As a manager learn some customer service!!!!

I'm there often, it's close by and it's convenient... The service for breakfast in the morning is always prompt and correct, customer service is great!! During lunch time it can get backed up, but the food is always fresh, and the customer service is always great... However in the past 2 weeks I've gone a couple of times to dine-in, in the afternoon and it's the complete opposite... Yesterday I waited over 10 minutes for two happy meals, and when I tried to inquire about my order with the manager on staff she was rude and unattentive. She didn't even fully acknowledge me because her back was turned. She was literally at the counter and had just served another customer. I ended up speaking to another manager who apologize for the wait, and I addressed the situation with her in regards to her co- worker. It's completely understandable if they are little bit behind in orders, I can be understanding, however, as a waiting customer, it would be greatly appreciate, if the staff, especially management, understood that better customer service goes along ways. I did fill out the survey given on my receipt...

I give Zero stars for Service, Logic, & Understanding. The McDonald's manager argue with me about 2 cookies. I ordered 2 packs of 2 cookies which equals 4 cookies. Two plus two equals four. Correct? Ok, One pack of 2 cookies costs 1.89 and two packs of 2 cookies cost 3.78. My receipt shows 3.78. The McDonald's cashier told the McDonald's manager that I only should receive 2 cookies for 3.78. Please help. I refused to leave the drive thru window and the Manager at McDonald's handed me a bag of cookies she squeezed and crumbled because she was mad at me for holding up the McDonald's drive thru line because I was given 2 cookies but I paid for 4 cookies. I was called estupido but the lady did not know I am black but I speak Spanish too. This is not right to get treated in such manner.

Waited in the drive through line for 15 minutes. They gave my order to the wrong car. Then took 10 more minutes to redo it while I waited.