McDonald's Menu Prices at 16522 Nacogdoches Road ★3.1 (295)

When this McDonald’s first open, it was one of my favorite ones to come to fast service always fresh food but now recently it has started going downhill, well recently, I started noticing that I would get drinks and the drinks looked halfway full I’m not sure what’s going on with your system or they’re purposely trying to cut in different ways to make more money but I won’t be coming to this McDs anymore at least the other ones actually fill your drinks to the top

Went to get a cappuccino so I ordered through the app. Got my receipt, went to the first window and was told the machine was being cleaned so I was told to pull up to the second window. I waited for 20 minutes. No one came to update me on what's going on. Just waiting there for 20 minutes. I finally had enough and went through the drive thru again and told them I waited 20 minutes and no one came. Finally I was told to pull up. When I did, the manager gave me my cappuccino, apologized and I left. Machine getting cleaned? No problem. At least tell the customer approximately how long it will be. I would've been OK with ordering a replacement but I wasn't even given the chance to. I had things to do but couldn't. Note to employee training: set the right time expectations. Provide alternative or refund. Communicate with your customers.

Had a mishap at the McDonald's down the road (power outage) so they sent me to this one. James provided excellent customer service and made it right for me. He has great demeanor, calmness. Treated every customer with respect. Keep James as an employee. You need more people like this working. James, you're awesome!

Ordered food was moved to spot 13 after waiting more than 15 minutes I checked on my order. An employee came to the door and tried handing me someone else's order. After telling her it was not my order she proceededed to tell me that's what her system showed. At the same time another customer walked up to inquire about his order as well. The man stated they were all over the place with these orders and I agreed with the customer. She then threatened to contact the police because we were talking about the way she ran her business. I will never ever come to this McDonald's again this is ridiculous and a waste of money and time just drive up the road and skip this place.

This mcdonald's sucks. Tell me what is the point of ordering on the app? If you show up and still have to wait twenty minutes for your order in the lobby. I'm watching them. Push out cars from the drive through mind you. It's not that busy yet. An order that was placed twenty five minutes ago could not be filled because they decided mobile orders are not a priority even though my order was placed well before any of those people were even inside of the drive through lines. I will never be going to this McDonald's again. The manager does not know how to manage a team efficiently