McDonald's Menu Prices at 3806 N Loop 1604 E ★3.5 (2122)

Unfortunately this location has gone down a lot , the food is not fresh anymore looks like they just have it sitting there for hours and ready to throw it in a bag …. Was looking forward to try the new chicken burger it looked so nice on the menu picture and this is what I got there was like 3 fried jalapeños all smushed and raggedy looking the chicken look old and burnt looking .. it was just disappointing.. save yourself money and just go to another fast food even if it means to pay a couple bucks more

Consistent Service Issue at 3806 N Loop 1604 E, San Antonio, TX 78247 – Request for Review Dear McDonalds Corporate Team, I’d like to bring attention to an ongoing service issue at your 3806 N Loop 1604 E, San Antonio, TX 78247. Each time I visit and place an order through the drive-thru, I’m immediately asked to pull forward into a parking space to wait for my food. This happens regardless of what I order, and today there were three other vehicles waiting in the same situation. This pattern suggests the current drive-thru setup may not be functioning efficiently. It feels more like a curbside-style operation than a traditional fast-food experience. If this is the intended model, it might make sense to consider a “Sonic-style” configuration with designated stalls for ordering and delivery. I’m sharing this because I truly enjoy your food, but the repeated delays and confusion at this location have made visits increasingly frustrating. I hope your team can review this location’s operations and make adjustments to improve service speed and consistency. Thank you for your time and attention.

Left my order in the curbside waiting area for over 15 minutes. When it finally came out, the food was cold (fries inedible) and the ice cream was melted. The manager on duty that day apologized and promised to replace the whole order, but when I came back the next visit another manager was rude and refused to honor it—only offered to replace 1–2 items. I’m a regular customer and wasn’t looking for freebies, just what I paid for. Very disappointing service and follow-up.

This is the ABSOLUTE WORST McDonald's I have EVER been to. I waited 20 minutes for a single happy meal because they forgot about me even though I was parked in the drive thru. Everyone else behind me had received their food. I saw a worker on her break sitting inside and knocked on the glass to get her attention, and signaled that I had been there a long time. She laughed at me, got up and disappeared. I had to call four times to get someone on the phone to ask them for my order. And to top it off they forgot the apple slices and didn't give me any sauce for it. I had to tell my six year old that the people at McDonald's were awful and screwed up her order.

It’s unfortunate that this is the only McDonald’s close to my home. Typically I don’t have that many bad experiences with it but everybody working there is miserable terrible customer service terrible sense of urgency. I often place a mobile order which I did today I get into the drive-through and it takes them five minutes to even figure out what I’m trying to say, despite me phonetically sounding out for them. On top of that, they say they can’t find my order, but I have an email confirmation and a confirmation in my app. The manager is suggesting I cancel the order in my app. You can’t cancel the orders in the McDonald’s app. instead, she wants me to spend more money so that she can take my order instead of just comping my meal and taking care of the customer. She is making it as if it’s my fault that the order didn’t go through, and telling me that there’s nothing else she can do. I have to call support and once I call them then they can give me my food. How was that customer service? I have the receipt. The money is taken out of my account. I don’t wanna spend any more money just for you to give me my food that I’ve already paid for. This is the last straw for me. I’ve given this McDonald’s a lot of chances, but I’d rather drive 10-15 minutes to a different McDonald’s to get better service. They all act like you’re an inconvenience mind you, they signed up for this job. If you don’t like it then you can honestly leav, but the way the climate is right now in the world you’re even lucky to have a job. At least just do the bare minimum you don’t even have to be nice. You don’t have to be fake nice. I honestly don’t care about performative hospitality. Just do your job. It’s not that hard.