McDonald's Menu Prices at 9600 Interstate 10 Nw ★3.7 (3604)

I had enough McPoints to redeem for a Quarter Pounder and we had spotted the McDonald’s near our Hyatt Place on I-10. The app made ordering easy and we saved a little bit with the redemption. Our food came out in just a few minutes. The young man who brought us our order was professional and friendly. When the employee saw our dogs he asked if they’d like a PupCup…he ran inside and came back with some whipped treats for the dogs. Much thanks for taking care of some hungry travelers!

My daughter ordered 41.00 worth of food that was delivered thru Door Dash. The burgers were dry, cold and one was missing bacon. The fries were cold and tipped upside down. We called and spoke to manager three times. She kept on disconnecting and said she refused to correct the order. I am going to health department.

I am disappointed. I work in the medical field and I’m just getting off a shift around 10-ish. I go through the drive-through to order my food. I ordered a big Mac meal medium and then I asked for a small coffee. I get up to the window and the lady asked me if they already gave me a coffee. I told her no she kinda was disgusted not with me. I guess whoever should’ve made the coffee, but it was her window that gives me the coffee so I don’t understand. Then she checks the coffee maker there’s no coffee instead of offering me something else. She just told me to drive up and I don’t know if she told me to drive up to the next spot and stay there and wait or she said spot two regardless I’m sitting out here for a while and I thought OK maybe she did say too. I drive around to the front. There’s somebody in parking space number two. So I park I go inside. I wait for a while like other people are waiting and no one is at the front counter. I see the drive-through of course they’re busy. They look a bit confused with each other. She finally comes out to give someone else their food. Not very happy I imagine she does not like her job or it’s been a horrible night for her. Either way I stopped her on the way back behind the counter and said you were getting my coffee? She says yeah she goes off. She makes my coffee. She comes back and just hand me the coffee. No thank you sorry for the delay or anything. I get home. My food is cold, but guess what? My burger was never warm. In fact I don’t know how long it’s been sitting there because my cheese wasn’t even melted. It was that cold. I am so not happy. I tried calling, but I couldn’t even get anybody on the phone. The only thing that worked out was that I got my coffee but now I’m so mad I don’t even want it.

Was short on time and needed something quick to eat. Placed our order for dine-in at the Kiosk and took our tent to the table. After 25 minutes of waiting for our food approached the front counter. Asked for a manager, was ignored, then was told that one of the young people working front of house, who seemed to ignore me, did not speak English. Ok, Grace given. Another 10 minutes goes by and I finally get to speak to a manager who doesn't apologize, just says that she just arrived. She did however take my receipt and I am certain she saw that our order had been served off and forgotten about. While we were waiting on our food three young men came out from the kitchen to greet their friends in the lobby and shake their hands and give hugs and then proceeded to give those people their food. They were not on break and I was without food and this frustrated me. Took an hour and 25 minutes to get two cheeseburgers, a basket of fries, and two snack wrap meals. Worst service I have ever received at this location.

The shout out goes to Zoe she's running the front register I ordered coffee very kind young lady excellent customer service skills she knows what's up I came in for a refill she remembered my order always with a smile on her face and kindness in her voice Keep doing what you're doing McDonald's you're doing it right and also a shout out to Corey great customer service too