McDonald's Menu Prices at 3212 Western Branch Blvd ★3.3 (2206)

This location is very often out of items. Very poor management. The dining area is rarely clean. Every recent visit is worse than the last. Photo for management's quality control. 11/23/25

I usually come through the drive-thru in the morning between 7–8 a.m., and honestly this is the best shift to grab food at this location. The food is always fresh, and the customer service is consistently great. There’s a woman named Tina who works the pickup window, and she always takes a moment to check in on me, which really makes a difference. She’s been on that shift for a few weeks now because I never seen her there before, and her kindness feels genuine. There’s also another very kind woman who wears glasses who is just as welcoming. They truly make you feel good, and it’s clear they care about the customers. This morning crew has made my mornings better every time I come through. That early morning drive-thru rhythm... fresh food, calm energy, and familiar faces hits different. Sometimes it’s not the coffee or the food, but it’s the human connection that sneaks in with it. I’m really glad I have that little pocket of good energy in my routine.

Busy Saturday morning! Cars backed up in the drive thru, dining room full, I ordered through the mobile app and took off without checking my bag. My mistake, I got the wrong order. Called back up and spoke to who I'm assuming was the manager. Was more than understanding. Listened to me and asked how he was able to fix the situation. Went back up to the store and he was very attentive not only to me and other customers, but was still calm and polite to his associates. It was a black gentlemen, very clean and well spoken and offered concessions for the inconvenience. I swore off the food industry a while back but if I had to go back I'd want to work under this guy. Great attitude and temperament. I hope he is recognized for his posture and patience during such a hectic time in the morning. Thank you for all you do

Absolutely horrible!! We ordered food on our way home around 11pm. The line was long and as a customer service worker I understand it can be frustrating sometimes but when we came up to the drive thru speaker we were greeted with a simple what can I get for you, as we were ordering you could hear how annoyed the worker was, sighing loudly and even saying oh my goodness under his breath but we could clearly hear it over the speaker 🙄. They were changing our order on the screen, final price was 39 then changed to 42. We didn’t even get the right order at first! Wrong drinks and everything. They asked to see our receipt, took it and never gave it back, they checked our order and we still got the wrong drinks! We had to wait 15 minutes for the correct food and it wasn’t even that much. We ordered a double quarter pounder and got a regular one instead, we also got a happy meal and crispy strips then ordered 2 snack wraps one spicy and one not, both we got were spicy! It’s like they were trying not to listen to us on purpose?! The food was cold and one snack wrap wasn’t even wrapped properly, it looked like they just tossed it into the bag, it was outside the wrapper. I don’t leave reviews often or at all but this just pissed me off! Just terrible, even the lady at the third window couldn’t hide how annoyed she was, as if we were the ones making the mistake. Hope this location gets their act right and sorts their workers out. I’ve never been to a McDonald’s or fast food chain this bad, lazy, rude and incompetent sorry. I get it’s late but how hard is it to do your job that you get paid for decently, it’s called customer service for a reason.

Yall need to get yall drink machine together or clean it or something. There has been multiple times I’ve ordered a sprite and when yall hand it to me its pink last time I checked sprite is clear. I dont feel safe to drink it. And any time I order orange juice it literally tastes just like water. I try to give yall grace because yall be busy. But thats just down right disgusting and lazy of you all to not try and fix it and got the nerve to still be handling peoples drinks