McDonald's Menu Prices at 5689 Beach Blvd ★3.1 (1042)

I placed a mobile order through the McDonald’s app for curbside pickup at this location. My order included two frappés with caramel drizzle. When I arrived at the window, I noticed my drink was not made the way I requested, so I politely asked if the caramel drizzle could be placed on the cup instead. The employee informed me that this McDonald’s does not allow drinks to be made that way. I told her that was fine and asked for a refund. While I was still at the window trying to figure out how to process the refund in the app—especially since I had already given my mobile code—a young employee returned and handed me $2.45, even though my total was $8.24. This left me confused. I went inside to speak with a manager. The young lady who handed me the partial refund informed me she was not a manager. When I asked for the manager, I could clearly hear her in the back telling the employees what to say to me instead of coming out to speak directly. I asked multiple times for the manager to come out and explain the refund process in the app or at least clarify the amount I was given. She repeatedly declined and insisted that the two employees “de-escalate” the situation instead of addressing me herself. The only request she approved was to have the drink remade, but by that point, I no longer felt comfortable consuming anything from this location due to the unprofessional behavior I witnessed. As a General Manager myself, I would never allow my team to handle a customer situation this way. Direct communication and professionalism are essential, especially when a customer is simply trying to understand their refund. This experience was extremely disappointing and needs to be addressed.

I will never come to this McDonalds again, ridiculous wait times every time. Sat in line over an hour, didn’t even think that was possible, but had a mobile order so i felt obliged to wait. Why order ahead when you’re sitting in line this long. They must only hire people that aren’t qualified to work anywhere else

I’ve never went through a McDonald’s that had the sweetest and most caring people inside. The lady name bethzada told us all the deals going on instantly and was very helpful AND the man which the lady just told us was the owner was SUPER nice and respectful and very helpful… Even had another lady in the back walked to front to do something then asks if I’m OK (I guess she could tell I’m in pain or something) but I thought it was nice of her to ask. I also love how a lot of the workers were dressed in grinch clothes or Christmas.

Want to get the wrong food repeatedly? Want to sit in one drivethru lane while they help 3 people in the other one for every on they help in yours? I've got just the place for you! For months at a time they'll be great, then they person who appeared to be doing all the work will vanish and you'll realize it wasn't an illusion- suddenly everything takes 10x as long, yet is still cold, and is probably not even what you ordered.

Personal was bright and smiling. The product was made with care to appearance not just slapped together. They were smiling and looking like they gave damn about your experience. The food tasted great no staile burgers or cold frys.