McDonald's Menu Prices at 928 Valkenburgh St ★3.5 (588)

Hubby and I decided to try the Grinch special but were disappointed. I ordered thru my phone app. We could barely hear the staff working at the window. It seems like he doesn’t want to be working there. The drive thru took forever. We waited about 10 minutes before we got to the window and another 10 minutes plus to get our food. The fries 🍟 had no flavor and no taste at all. I got a large fried but it was half full. I did not get the shaker bag with the Grinch salt 🧂. The soda was flat. The McRibs and double cheeseburger (2) was a little warm. I am not sure how long ago it was made. There were about 8 cars backed up from what I saw when we left.

Since when does it take 20 minutes to get 2 burgers, fries and cokes AND I ordered at the kiosk to eat onsite?! And absolutely ZERO customer service when I went to check on my food! Absolutely horrible service! Corporate should step in!

On my lunch break from an 8/hr job Orientation. Dining room was very accommodating and not too many peeps other than children enjoying & laughing and running around in the indoor playground. Was nice to be in that moment watching kids an reminiscing how I miss being a kid again. Lol

Where do I even start? I’ve been coming here for 16 years, my whole life! This McDonalds is seriously falling apart. They are short staffed, thus it is busy every single day. If you want your food it will take 30 min - 1 hour. Even if you order online! Today I came in to get some breakfast, and we decided to get curbside pickup, thinking it would be faster to go inside. Thought wrong! It took 30 minutes for our order. And to add on top of it they couldn’t get the frappe machine working on the day I decide to get a frappe. That is because there were 2 regular workers, 2 managers, and 1 dining person. No cashier at all! That day had 2 people in line and about 5 people waiting for their orders, plus the driver thru, plus the people in the dining room. It was taking so long we ended up going inside to wait for it there! Never go to this McDonald’s. There are many other places in Moanalua to eat for breakfast that would be much faster!

I came in today on 10/7/25 around 9:40, I ordered 3 sausage biscuits 1 hashbrown a large caramel frappe and a sausage mcmuffin sub bacon meal large with a caramel frappe. The lady taking the order was sweet and tried her best to help with my order and got everything right once I came to the window to help her understand what I wanted. I proceed to pay get my receipt and pull forward, I receive a bag of food and then my drinks. I then ask the kind lady at the window for jelly she tells me to check in the bag to see if she put some in there and she did so I drive to park and check my food, I see two hash browns and what seem to be 3 wrapped sausage biscuits. So I go inside to get my other sandwich and I am met with the manager working the store. I tell her that I just came through and they had forgotten my sandwich she asks if I have the receipt I show her I do and then she asks what the sandwich was I tell her she tells the line to make one and then she asks the worker what the sandwich he handed her twice and then puts it in a bag laughs turns around looks at me and then takes two steps towards the counter and then tosses it instead of just handing it to me. I thought that was rude but I took it on the chin said thank you and walked out. I proceed to go home and eat my food after wasting an extra 15 minutes to just get a sandwich my food was cold and I realized that one of the wrapped sausage biscuits wasn’t a sausage biscuit and on the inside of the wrapper it had the sticker for modifications on the sandwich which I didn’t order so I called and asked if I can come in and get a refund for my whole order after wasting my time gas and money for food I didn’t order. She argues with me about having to have a receipt even though I showed her before and already came in, she saw my face and had an uncomfortable interaction with me. Then I ask if I need to bring in the food and she said no that won’t be necessary. So I come back in with my receipt expecting to just hand it to her and get my money back knowing the unreasonable situation of poor food service and customer service. But that’s not what happened and she demanded that I bring in the food or I wouldn’t get a refund even though she told me I didn’t need it. She wanted an explanation and wanted to argue with me over this whole situation, she was rude, entitled, snarky, disrespectful and it was just honestly sad to see that they have someone in that supervisor position managing that store in that manner. She then tells me she is only giving me a refund for two sandwiches because the rest of the food isn’t in front of her to take back and throw away. I just agree to get some of my money back and stop the argument. Then I realize she gave me more money than she should’ve for two sandwiches because she doesn’t care about her job or where any of the money goes so hopefully someone in a higher position than her sees this and realizes that their store is being supervised by an immature adult who only comes in to get paid and go home.