McDonald's Menu Prices at 4121 Blue Ridge Rd ★3.2 (1653)

wanted to take a moment to recognize the incredible service I received from David during my recent visit. From the second I walked in, his professionalism and positive energy were impossible to miss. Why David Stands Out • Going Above and Beyond: David doesn’t just take orders; he ensures every detail is correct and makes customers feel genuinely welcomed. • Efficiency with a Smile: Even during busy periods, he maintains a calm and friendly demeanor that keeps the whole atmosphere positive. • Exceptional Leadership Qualities: It is rare to see this level of dedication. His attention to detail and commitment to customer satisfaction are well above the standard. Future Management Material David is clearly an asset to this location. His ability to manage both the pace of the restaurant and the needs of the guests suggests he is more than ready for a higher leadership role. Honestly, he should be a General Manager. If you are looking for a gold standard in customer service, David is the person to see.

My food was delivered to me completely bagged like groceries instead of hot food. I had 2 drinks with to combo meals and my food was placed directly in the doordash bag without another bag for my food. My bacon quarter pounder was out the box on the bottom of the bag and fries were spiiled everywhere and cold because of my food having direct contact with the drinks and the bigmac was tossed around in the container. I have pictures to proof

Placed an order for just a drink to pick up inside. I was at the door trying to get in at 9:52pm and the doors were all already locked (they close inside at 10pm). Someone else was also trying to get inside to pick up an order and we both had to get in the long drive thru line instead. Why close the doors when the counter ordering option is still available on the app? Makes no sense. A worker was also trying to get in and she couldn't get in because they locked her out.

A few months back I had an issue with an order and submitted a complaint via the corporate customer service number. After a couple weeks of not hearing from the manager of the store like they said I would, I then submitted a second complaint. The manager finally called around a week later saying I could come back to the store and redeem a free drink, that he and the assistant manager would have my name recorded for when I came to redeem. I don't go to McDonald's often, so I finally decided to go redeem the drink. After waiting a while in the drive thru, speaking to multiple people, and finally being directed to the pick up window, a shift leader (or similar) said my credit could not be redeemed because the GM said no. Now I'm going through the trouble of submitting a complaint all over again because they could not keep good records on who they promised credits to.

Normally pretty reliable. Recently, I've been waiting until 5AM (about 10 minutes) at the drive-thru speaker. I don't think its correct to label this place as open 24-hours.