McDonald's Menu Prices at 6213 Falls Of Neuse ★3.5 (981)

It would be great to see a bit more customer engagement in the café. While the self-service kiosk is convenient, a welcoming and inviting staff presence always enhances the experience. The manager handled an incorrect order very well, the facility was clean, and service was quick. With just a little more focus on friendly interaction, this location easily earns a 5-star rating.

I had a really disappointing experience at McDonald’s -The fries were freezing cold—not just lukewarm, but straight-up cold like they’d been sitting out for a while. What made it worse was the manager, Michelle. She had a nasty attitude when I politely mentioned the issue. No apology, no effort to fix it, just pure attitude. Customer service matters, especially when the food is already wrong. If this is how problems are handled here, I won’t be coming back. This place seriously needs to work on both food quality and how customers are treated.

Thank you McDonald's on Falls of Neuse-store 13334 for coming in clutch! I needed a carry out of coffee, last minute and tried to go to another local competitor first (⭐️🦌) and was informed I had to notify them 24 hours in advance. I came across the street to your location and the manager wss able to help me right away with mt request. I was so grateful thay I ended up ordering 2 orders of the 20 piece McNuggets as well. Thank you!

If I could give this location negative stars I would. I’ve been here multiple times over the last month and a half and every time I have to wait over 25 mins for my two basic meals and every time they forget something in my order. They need to fire everyone in there and close it. Absolutely ridiculous. I thought this was supposed to be fast food? There’s nothing fast about it. They make you park and wait 25+ minutes after you pay just so they can screw you. And y’all want $25/hr? I’d rather have machines do your jobs.

I usually love going there. But tonight I went and got my usual order of a spicy chicken and a 6 dollar double cheeseburger meal. I ask if they gave me some ranch and was yes. She did not and I did not even get my nuggets . I tried to call twice the person answered and then hung up on me .