McDonald's Menu Prices at 392 N Sam Houston Pky E ★3.4 (2032)

The slowest McDonald’s in the CONUS by far. Two people working one lady does register runs food outside to vehicles and to tables and is very hard worker. Another lady maybe manager or supervisor talk to customers like it’s our fault we need food and she has to work. Rude ,unprofessional and just mean. I understand we have bad days but she is super rude. I will not be coming back here and I do not recommend this McDonald’s to anyone.

I genuinely need to know what is happening at this McDonald’s because this is, without exaggeration, the slowest location I have ever experienced in my life. I understand being busy. I understand peak hours. What I do not understand is how a global fast-food chain manages to move this painfully slow every single time. The drive-thru barely moves. You sit there questioning your life choices while one car inches forward every five business days. It feels like there is zero urgency. No flow. No system. Just vibes and chaos. At this point, it would genuinely be faster to park, go inside, apply for a job, complete training, and make my own order. This isn’t a one-time issue. It’s consistent. Something operational is clearly broken. Whether it’s staffing, management, or workflow, it needs serious attention because “fast food” should not feel like a long-term investment. Do better. btw the young guy with the tattoos at the drive thru is nice!

So today on 1/26/2026 I went to this McDonalds and I used my McDonald’s app (code: 7558) and I used the discount “4.69 Medium fries, medium soft drink and your choice of entree (10 piece, Big Mac or Filet-O-Fish)” I chose the 10 piece nuggets entree but when I get up to the window they only put a 10 piece nugget in the back and gave me a hi-C with NO FRY and when I asked they said “a 10 piece and a drink was the only thing on the receipt” so I offered to pay for the fry and she said “we don’t have a register up here” like NO SENSE OF CUSTOMER SERVICE!! I will not being coming here NO MORE !!

I originally planned on dining in, but I waited at the counter for almost 5 minutes before I was acknowledged. Just ordered the #1 combo. By that time, a few people were behind me. So about 3 other guests that were behind me got their food, and I was still waiting. I tried to cancel and get my money back but they said a manager needed to do that, and the manager was busy. Couldn't use the restroom because it was locked. Finally left about 25 minutes later. And no one was in front of me when I ordered. I'm not making that mistake again.

I recently visited this McDonald's and was extremely disappointed with my experience. The restaurant was dirty, with dirty stains everywhere and tables left uncleaned. The service was slow and unfriendly; it took over 20 minutes to get my order despite the place not being busy. When I finally got my food, it was cold and the fries were soggy and salty. Additionally, the burger was poorly assembled and lacked the fresh ingredients advertised. Overall, the quality of food and service was far below my expectations. I won’t be returning to this location anytime soon.