McDonald's Menu Prices at 6921 Military Dr W ★3.7 (2373)

Place an online order for pickup at the crib site and upon arrival at the restaurant, I was informed that my order had been canceled. I spoke with the manager, who was somewhat helpful but repeatedly stated that my order was still pending. She instructed me to check in, but the order continued to display as canceled. Consequently, I was informed that I would need to place a new order. The restaurant charged me $43 for the canceled order and attempted to process a replacement order. They assured me that the funds from the original order would be refunded to my card within two days. However, if I still desired the original order, I would need to place a new one. Despite my repeated apologies, the manager contacted Richard, who reiterated the same refusal to provide us with the corporate number. The manager provided us with the store number to contact Liz in the morning. When asked about Liz’s availability, she informed us that she was unavailable due to a meetings. She instructed us to continue calling until we reached her. McDonald’s needs to improve its app. If the app is not working, it is unacceptable that they are taking our money without providing a satisfactory resolution.

Always try going here to see if they will get things right when they never do. Fries not even full half way smh. The manager on her phone just standing there it’s ridiculous. Last time I went got a hot and spicy only lettuce and ended up no lettuce I’m done with this location it’s a joke honestly

Can’t believe it they play to much over it they literally refried the fries bec they forgot I was at the drive thru already contacted corporate

There is always an issue with this McDonald's location on Ingram and Callaghan. There is constant employee turnover. Overall the food is mediocre and service is beyond below average. My last experience left me shocked at how lazy people can be. I ordered a 20 piece nugget meal and a 6 piece nugget mighty kids meal. I was told to move forward to the last window to wait for my food. Almost 15 mins later when the staff member brought my food to the window on a tray I didn't get my nugget dipping sauce. So I asked for it again There and the staff member gave me only 2 of 2 kind. I asked for more of one because 2 would not be enough for 20 nuggets. The staff member stated I don't have anymore here and placed their hand on the window seemingly as if I would say ok they close the window and I drive off. Instead I stated I'll wait and to this the staff member said ugh, slightly bent down and grabbed more dipping sauce from a lower shelf. Avoid this location if possible. Do not recommend.

Seriously, I would give this place zero Stars if that were an option, they take forever in the drive-thru every single time you come here. There is no greeting, the girl was even grunting when I told her I was here to pick up an order. They are so unprofessional, they need a new staff. This is an absolute nightmare for any type of pickup situation. McDonald's you can do so much better than what you're doing. The late night staff needs to get it together! Go home and cook is a better option!