McDonald's Menu Prices at 703 W Houston Ave ★3.6 (2591)

This place was cool. Love it only $29.95 is not bad it’s an hour tour.

My coworker Ordered for both of us from the kiosk. When I went to ask the manager on duty for some sauce she was asking me for my receipt and the name on the order or order number, which I did not have that information because my coworker ordered our food. He was in the restroom therefore I could not retrieve the receipt this manager on duty was giving me a very hard time over honey mustard when we paid for our food and we were trying to sit down and enjoy our meal mind you we were on our lunch. No, I am aware that this is a high volume traffic area for homeless and a lot of people come in and try to request stuff when they aren’t paying customers, but that wasn’t the case here. I asked the manager on duty for her name and she refused to give it to me. I then asked the assistant manager or lead for the manager on duties name, and he refused to give it to me. They both were wearing blue shirts, and they both were not wearing any name badge. Not only that the manager on duty hardly speaks any good English. This is the downtown San Antonio location, restaurant number 5395. The date was February 17 and the time was 11:12 AM. As a paying customer, I am very dissatisfied with this customer service. I think you guys can do better as a company and get better employees in here who have better work ethic and who are proud to serve the community.

Clean, but the crew was subpar. rude. Had attitude about asking for small things of service like extra sauces. As if they were so bothered and it wasn’t busy. Not like I was impeding their service to other customers.

Been waiting for over 20 minutes and it feels like since these automated kiosks are here now the staff completely ignores the customers waiting in line. This poor gentleman has been here 15 minutes without being greeted. An elderly couple behind him is waiting as well and don’t know how to use the kiosks. I understand being understaffed but that doesn’t mean ignore the people waiting in line. Terrible Customer Service.

TERRIBLE. Hardly a like and they still made us wait 5 minutes to order and then get to the window and they hand me the hot fudge sundae WITH A DRIZZLE OF FUDGE Not only that but my first bite tasted like CHEMICALS??? I threw out the ice cream and tried my fries and they were already cold Service wasn’t great either they open window and just tell you the amount, give food and then shut the window in your face. Not giving you the opportunity to see if everything is correct or in my case tell them that a hot fudge sundae shouldn’t be just a little drizzle of chocolate