McDonald's Menu Prices at 3300 Dickerson Rd ★3.2 (2425)

Worst experience I've ever had with fast food. I'm not one to complain, in fact I hate complaining about fast food workers, but only McDonald's will employ these terrible workers. My boyfriend and I had placed a mobile order, pulled up to the drive thru and sat at the speaker for over 5 minutes. Not once did they greet us, or even tell us to "hold on". Just complete silence. So we pulled up to the window, to continue to be ignored for over 10 minutes to eventually be told we needed to cancel our order...we literally watched someone ahead of us get their food, so what's the issue? They said they aren't accepting mobile orders, we asked if there was any way we could get our food instead of having to wait 1-7 business days for a refund through the app. They closed the window with no explanation and did not return. Why are you allowed to take my money without fulfilling my order? I know the system isn't the workers fault, but the attitude and the way it was handled is absolutely disappointing. As a service worker myself I couldn't imagine settling for such a lack of work ethic. Also, the app says my order is being prepared and I can no longer cancel it 👎🏻 so do I not get my food or my money back...?

I stopped by at 3:20 pm my way to work and waited behind this car for 10 minutes before pulling up to order and the woman working stating that that was their last order or the night and they couldn’t help me. I checked online just to make sure I wasn’t going when they were closed and saw that is should be open 24hrs. I have worked in the fast food industry before with drive thru and honestly just blown away by the pure lack of customer service or placing the customer first. It also was crazy that only 5 minutes before she took an order with 3 people in the car then had the audacity to tell me that my order was not going to be taken. I would not go to this location as it is obvious they don’t care about what they do and management isn’t training on how to treat customers so why would I trust how they are preparing the food.

As Doug Flutie, I’ve played in some hostile stadiums, but nothing prepared me for the circus of incompetence I walked into at this McDonald’s. First off, the service was moving at a pace that would make a two-minute drill look like rocket science. I’ve seen defensive lines with more coordination. The staff looked about as organized as a blown coverage—everyone wandering around, nobody knowing what’s going on, and somehow I’m the one paying for it. I ordered something simple—painfully simple—and still watched it vanish into whatever black hole they call a kitchen. It’s almost impressive how spectacularly wrong a place can get the basics. Cold fries, a burger that looked like it survived a sack, and a milkshake machine that—shocker—was “down.” At this point I’m convinced the milkshake machine has been on injured reserve longer than most quarterbacks. And don’t get me started on the attitude. I’ve taken hits from guys twice my size with more warmth. If customer service were football, this crew couldn’t complete a screen pass. Bottom line? I’ve had better experiences running for my life from a blitz. This McDonald’s needs a full rebuild—coaching staff, playbook, the whole thing. Until then, I’m calling this place what it is: a fumble at the goal line. fire everyone.

The guy on headset seemed to have lost all passion for his job and was quite rude as we placed our order. He made it quite clear our giving them business was an inconvenience for him. We pulled up to the first window to pay, he wasn't even in uniform, barely looked at us, simply gave us the total without confirming it was our order. Gave the card back, said nothing, let the window slam shut in our face. We waiting a moment to make sure payment went through and to get a receipt, and after a moment of ignoring us, he opened the window and asked what our order was. We explained, he checked his computer, and asked if we'd paid yet. We said yes, and he said, "Then go to the next window!" I don't care that it was late, I don't care if he was tired, when you are at a job, especially when working with people, you are expected to at least pretend to care about your customers.

The workers don't know the menu and don't have good customer service at all. I absolutely do not recommend this mcdonald's. The workers are very rude and could care less about customer service. They messed up my order overcharged me and didn't fix it