McDonald's Menu Prices at 10417 S Tacoma Way ★3.3 (4546)

Overall, the place seemed pretty good to us. We ordered food inside, and it came out pretty fast. The food was generally good quality, but the coffee didn’t taste great. Is it really that hard to make it taste better, or at least let people add different flavored creams themselves like they do at gas stations or 7-Eleven stores?

This visit reflects a clear operational and leadership failure at McDonald’s. The drive-thru wait was excessive and unmanaged. After finally receiving our order, items were missing and the soda flavor was incorrect—basic accuracy issues that should never happen, especially after such a long wait. I am attaching a photo of the internal drive-thru performance screen, which shows this location significantly exceeding acceptable service times. This was not a momentary rush or bad luck—it was a sustained breakdown visible in the store’s own metrics When customers are asked to wait far beyond reasonable expectations, the absolute minimum should be receiving the correct and complete order. Using customers to absorb staffing shortages or poor execution is unacceptable. This location requires immediate attention from district leadership. Until there is clear improvement in management, staffing, and order accuracy, I cannot recommend this store to anyone.

January 28th was my birthday, and I was pretty drunk. I pulled up and ordered a double quarter pounder with cheese.. when I say it was the best, the hottest, and exactly what I deserved for my birthday. I mean that at 2am these people did the best job they could and I’m appreciative… off the 1st dribble. Yall need to acknowledge these workers. I’m about to go to sleep happy because of them. I work at the airport, and they did better than the airport which says a lot… any Exec that sees this you automatically gotta show them love. I’m not joking. I wasn’t incited to post this but by the quality.

My husband went to buy himself and I some food after his long shift of work he came home and we started eating while I reached down to grab fries a pointy item poked me I look down and I see it a glass thing , we called and the person to answer the phone was rude saying theirs no glass and hung up �� please make sure to check the food before anything

i had a mobile order on 12/20/25 at 9:25 pm exactly and a older lady at the cash window was so rude. it was my mother’s first time and she is elderly and i had placed a mobile order for her convenience. my mother, who has never used a mobile order before, didn’t understand she had to stop at the machine and when she came to the window the lady said my mother had no common sense and that she should’ve stopped like a “normal person.” The second younger guy who helped my mother was so sweet so thank you! Please fix your service lady, that was uncalled for and the rudest interaction i have ever had. I have worked fast food and other customer service jobs and i would never react that way. So disappointed.