McDonald's Menu Prices at 2608 Braker Ln W ★3.4 (1667)

I went to breakfast today at McDonald’s at 9:15 AM to get a sausage Mc griddle and two breakfast burritos. I paid for them both. I got to the second window and I got my Mc griddle and then noticed I only had one sausage burrito and the woman there told me that I only asked for one even though I paid for two. I didn’t wanna fight it because I had work and I was in a rush so I just said OK left. Got home to walk the dogs real quick and opened up the Mc griddle to see there’s only a sausage and the pancake patties so nothing else like cheese or any condiments that might come with it which is shocking. Horrible experience.

Today is 12/5/2025. ​I am writing this review after a truly appalling experience at this McDonald’s location (you can specify the address or neighborhood here if you know it). The level of customer service is nonexistent, and this is, without a doubt, the worst-managed McDonald’s in Austin. ​Management and Staff Issues: ​Rude and Unprofessional: The staff is openly rude and unprofessional. They actively ignore both paying customers waiting in line and the delivery drivers who are trying to pick up orders. ​Total Lack of Urgency: There is zero sense of urgency or care regarding the efficiency of service. Orders are slow, chaotic, and disorganized, leading to long, frustrating waits. ​Communication Barrier: ​The majority of the employees communicate among themselves almost exclusively in Spanish. While I respect linguistic diversity, this practice creates an uncomfortable and isolating atmosphere for non-Spanish-speaking customers. It feels exclusionary, and it is a fundamental failure of customer service when the staff cannot clearly communicate with all patrons or appears to be intentionally ignoring them. ​I strongly urge corporate and local management to address these issues immediately. This location desperately needs a complete overhaul of its staff training and standards. Avoid this McDonald's.

I ordered two Monopoly menu items at a self-service kiosk, but I was not given any property pieces to peel off, tonight. When I brought my tray over to the regular register area, the cashier lied to my face, falsely claiming that they didn't participate, anymore, even though they did very recently, and they still advertise for the Monopoly game inside. There are plenty of other McDonald's locations in Austin, and nearby, which don't act like this. My advice: Go there, instead. Monopoly pieces are the only reason I bought anything, here, tonight, so my money was entirely wasted. I had no appetite, once I registered that I had been tricked.

It’s a McDonald’s so you know what to expect. The drive-through is open a little later, which is nice, but the Services the drive-through is kind of slow. And the fries came out cold.

Food was fine. The woman at the register however, was very rude. I was waiting for my order for quite sometime. Another lady came in a few minutes after me and she was waiting as well. The employee skipped me and tried to help her, but she told her I was their first. Employee rolled her eyes and just said "what?" to me. I asked for "is there an order for Robert, it says it was ready 7 minutes ago?" She responds in an irritated tone saying "we called your name already!" Idk, but I feel like that could have been a better interaction.