McDonald's Menu Prices at 9422 N Lamar Blvd ★3.4 (2079)

AWFUL, Awful, awful customer service‼️I called this location of McDonald's after I reheated my order from 10/31. My Order #1604 McChickens were spicy instead of regular. After a 5 minutes and 47 seconds phone conversation (mostly to get someone to speak to me in English) I was told to return to the store and ask for Talia or another name I didn't quite understand. I don't drive since my stroke so I let the person know I'd have to wait for my daughter or I'd have to return via CapMetro bus. When I did return later that evening via bus: I was treated as if I was attempting to steal from the store, ignored by Maria the manager on duty (I didn't start recording until I had waited over three minutes for the young counter worker to convey my situation to Maria), then I was harassed by a security guard (who had to type into his phone's translation app when he scared me) as I attempted to locate the manager or owner's information on the windows‼️ I had to call 911 to get him to move away from me.🍔👎🏽👩🏻‍🍳👎🏽🚨 👎🏽

This is the worst McDonald's in the history of McDonald's. They will straight up steal your money and not provide the food you ordered. The last time I visited here I mobile ordered breakfast and upon arriving they said they wouldn't make my order. I asked for a refund and they said "just do it in the app". Unbeknownst to me, there was no way to do this in the app. I went to a different McDonald's 5 minutes later to place an order and they also said there's no way to do that in the app. So I then contacted McDonald's customer service and they also claimed there's no way to give me a refund. They are just allowed to steal your money by a fluke. Not only that but the last 3 times I visited this same location my food was 100% incorrect. I ordered a Sugar Free coffee and was handed a coffee that had triple sugar added. The time before that, the app changed my pickup to inside vs. drive thru. When I got to the drive thru, they refused to give me my food. They forced me to go inside and pick up the order from the counter. This place is absolutely filthy from floor to ceiling as well. There is food and trash everywhere. I would be surprised if the health inspector had been in been in the past 3 years. There are many more encounters similar to these, where I've had to throw away my whole order. Dare I forget to mention there is always a homeless person sitting next to the drivethru window or standing the the drivethru waiting to harass you for money. Please do not go here, this place is completely awful. I'm still in shock that customer service won't provide a refund, which is theft of services.

Very UnSanitary! Some rude employees! They re-use their cups they washed them and put them back so they wouldn’t waste their cups! Like who does that? They get mad at an employee’s for throwing away their cups like really? I tried to report it for this but didn’t do anything they are disgusting! Please do not eat or have your kids eat it there for many health reasons! The managers are very rude to their employees and customers! Idk what this owner is thinking to keep this place open. They need to replace their managers for better ones that will run this place as they should be. This is the only McDonalds that I have ever been to that re uses their cups is furiously disgusting!

Very dirty nobody cleans the tables or sweeps more worried about the cleaning of windows the the lobby and the women bathroom disgusting

I had an incredible experience at this location thanks to a standout employee. While I didn't catch his name, his 'customer-first' mindset was evident from the start. He took full responsibility for ensuring I had the best experience possible and made me feel truly valued. A huge salute to his efforts!