McDonald's Menu Prices at 5516 N Lamar ★3.5 (1792)

It’s a McDonald’s. You know exactly what you’re going to get here. This one is newly renovated and clean, but I don’t like the fact that the soda machine is behind the counter now which is inconvenient.

The employees at this McDonald’s are the nicest McDonald’s employees I’ve ever met! I’m currently collecting the Lil McDonald's Happy Meal toys for fun and every time I’ve been to this location the employees are so helpful and kind about my request to know what numbered toys they currently have. The Lil McDonald's toys each have a number printed on the bottom of their box which helps differentiate them. They’ve helped me get 5 out of the 21 toys in the two times I’ve visited. I really appreciate it so much because I know they don’t have to help me but it’s awesome that they do and are so nice about it. Also, I’ve eaten at this location before and the food is always hot and fresh. The lobby is really massive too. Bigger than most locations so there’s plenty of places to eat! Thanks again. Y’all are the best!

Despite the bad reviews, I find this McDonalds to be one of the best in Austin, is my go-to because it's really close to my place but I really like it here, service is fast, there's not a lot of people and it has never disappointed me (actually once, but not because of them, I was trying something new rather than my regular order). Now that I moved out I'm gonna miss this location but I totally recommend it.

Careful with the mobile app. If you order and pay and they’re anywhere near closing time, there’s a chance there will be a line and they’ll void your order after you’ve waited in the drive thru. Terrible experience. Mobile order voided at 12:02 after waiting in the drive thru from 11:45.

Horrible customer service. On 12/25, the mobile app was taking orders at 8-9pm, but when we arrived there was a huge line. The lights were on, but nobody was inside. We decided to pick it up from the counter instead, assuming it was just really busy, but when me and another woman went to the front door it was locked. The lights were on, so again, we were confused. I drove around to realize there were absolutely no workers in the building, yet the fact that the lights were on was giving people false hope that it was open. It also said the store was open on the app. By then, I couldn't refund my mobile order so we just decided to leave. I had to personally signal to the car at the front of the line that there was nobody there before everyone started leaving. It's been days since then, and my mother still hasn't received a refund. She called the store yesterday and they told her to call the next day and talk to a manager, so she did. Today, she tried to explain to the manager what happened and was asking for a refund, but then she just started yelling at her saying they were closed. We were aware of that, thats why we didn't get food🙄 She kept cutting her off saying that she was probably calling the wrong store because they were closed, so we confirmed it was indeed this store. She insisted we come to the store and show her ourselves, but we don't live in Austin. We're definitely not going back that way after that experience. So finally she said to wait a few days for the bank to drop the charge and hung up. The manager was so disrespectful and she did not have to handle it the way she did. She made us feel crazy because of something MULTIPLE people experienced on the same night. She toild us that it wasn't her problem there was a big line because "we were closed." She couldn't be any more wrong, because it absolutely is your problem. You and whoever was at the store that day decided to be careless and leave the lights on, which caused multiple people to believe you were open during the night. It's ridiculous, the lack of sympathy for the situation is so unprofessional. I saw a literal father and his son try to walk in because they thought it was open, but they couldn't because everything was locked. Do you know how many Christmas' you probably ruined that night? A lot, all because your workers left the lights on. It's ridiculous.