McDonald's Menu Prices at 2499 Murfreesboro Pike ★3.3 (2141)

I am writing to formally report an extremely unprofessional and frustrating experience at your location. I arrived to pick up a DoorDash order that had already been sitting for approximately 30 minutes. Another DoorDash driver had previously been dispatched but left due to the excessive wait time. After I accepted the order, I was told additional items (cookies) were still being prepared, which resulted in another 30-minute wait. During this time, I rang the pickup doorbell three times because I could clearly see the completed order sitting on the counter. Staff appeared to be prioritizing the drive-thru and ignoring the pickup window. After finally getting someone’s attention, I was told the order still was not ready, despite it visibly sitting there. When I returned again, two other drivers were assisted before me. When I approached the window, the employee asked who I was picking up for, even though I had already provided the name earlier and the order was in her hand. When I showed her my phone to confirm, she responded by saying she was “blind,” yet she did not make similar comments to the other drivers who were also showing their phones. I found this response dismissive and unprofessional. I asked to speak with a manager, and the manager stated he did not care and that his staff was correct, as they claimed I was “harassing” them for ringing the bell while waiting. I was not harassing anyone — I was attempting to complete a time-sensitive delivery after already waiting an extended period. As a result of this experience, the customer was left without their food, and I lost valuable time and earnings. The lack of organization, communication, and professionalism at this location is concerning. I am requesting that this matter be reviewed. Delivery drivers play an important role in your business, and we should be treated with basic professionalism and respect. Thank you.

This place is the worst I order a coffee by the drive thru when I got to the window to pick up my coffee the girl said to park on #1 waited there for 20 minutes I had to go in to get my coffee. The manager was there she went to hide in the back I asked to talk to her and she didn't give me a good explanation about why did it take 20 minutes for me to get my coffee.

This place needs to revamp their employee team because I come here atleast once a week and the drive thru takes 20-30 minutes to just place an order sitting at the speaker. When I pulled up to get my food tonight the lady in the first window didn’t even look at me and just handed me my ticket which was very rude. They also skipped my drive thru line I was in twice and kept getting orders from the other side. This is not okay and the service here is absolutely terrible. Do better. Management it falls back on you.

Apart from all the McDonalds in TN that I have came across, this one is absolutely terrible. Lack of professionalism, disgusting & rude staff, and they do not care. They need to work on time management and how to satisfy their customers. If you are working as a delivery person, good lucky because they will make you stand outside for long and wait. All the other McDonalds let people pick up from the drive-thru. Unfortunately, this is not a good place to represent a company.

If I wasn’t already on the other side of town, I would’ve came back, but this is what my brother bit into, it’s like they only fried it for a second on each side and then put it together